Refund policy

Return & Refund Policy

We accept return requests within 14 days of delivery.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging when applicable.

To request a return, contact us at rivora787@gmail.com with your order number and the reason for the request.

Please do not return any item without contacting us first, as return instructions may vary by product.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photos or video of the issue. We will review the request and provide the appropriate resolution.

Non-returnable items
For hygiene and safety reasons, opened or used personal-care products may not be eligible for return unless they arrive damaged or defective. Gift cards, final sale items, and items returned without prior authorization are also non-returnable.

Refunds
Once an approved return is received and inspected, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping costs
Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect. Return shipping costs may be the customer’s responsibility unless otherwise approved by RIVORA.

Order cancellations
Orders may be canceled only before they enter processing or fulfillment. Once an order has been submitted for fulfillment, cancellation may no longer be possible.

RIVORA reserves the right to review each return request individually.